HPD

Though the E-911 Center is part of the police department, its operations serves the city fire department, rural fire departments, Rural Metro Ambulance, and Emergency Management. The E-911 Center in large part determines the effectiveness and efficiency of the agencies who use its services. Furthermore, the manner in which callers are treated by the personnel of the center molds public perception concerning service providers and the City of Hastings. Consequently, it is imperative that the E-911 Center be responsive to the needs of those it serves.

On the morning of May 8, 2007, after several months of planning and upgrades, the Hastings 911 center moved from the basement of the Highland Park Fire Station, to the Hastings Police Department at 317 S. Burlington. The old center is still maintained as a back-up facility to the new 911 location. The new center provides the public 24 hour access to the Hastings Police Station and is fully equipped with the latest state-of-the-art equipment. In December of 2007, the 911 center became fully Phase II compliant This allows dispatchers to locate an emergency cell phone call within 300 feet, if the call is originating from one of the many Phase II cell towers throughout Adams County. This ability was not possible with the previous equipment. This provides a new level of safety and service to the residents of Hastings and Adams County.

To schedule tours of the 911 center, or for more information contact Officer Kathy Eley at 461-2364.

9-1-1 USE IT ...	*DON'T ABUSE IT!*
What is 9-1-1?	9-1-1 is the emergency telephone number system which links callers to the appropriate emergency service - Police, Fire or Ambulance. Calling 9-1-1 helps ensure you reach the emergency service you require as quickly as possible.
What is an Emergency?	A situation where the safety of people or property is at risk. Examples of 9-1-1 emergencies include: a fire; crime in progress; or a medical crisis.
What is NOT an Emergency	It is not an emergency when the situation is not dangerous and immediate action is not necessary. Examples of a non-emergency situation include: an automobile accident where an injury has not occurred; after a crime has been committed and you believe that the offender has left the scene; and follow-up on an auto theft report. If the emergency is not life threatening, please take the time to locate the proper non-emergency phone number. Some are listed below.
What Happens when you Call 9-1-1?	When you dial 9-1-1 your call is answered by professionally trained dispatchers. The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System (ANI/ALI) which lets the dispatcher know the address and telephone number of the caller. If the caller is unable to speak, police will be dispatched to the location. If you call from a cellular phone, ANI/ALI information will NOT be available to the dispatcher. Try to remain calm and give your exact location The caller must be prepared to give the following information: Which service is required - Fire, Police or Ambulance. Where the emergency has occurred - the full address including the name of the city or town is important as there are some similar street names within Hastings and Adams County. The Hastings 911 Center will then dispatch the appropriate agency or agencies.
How to Use 9-1-1	To make the service work best for you: at home dial 9-1-1 do not pre-program 9-1-1 into your telephone, this can cause dialing problems if the battery is low on cordless phones or the button is hit accidentally. at a business or other locations you may need to dial an outside line before dialing 9-1-1. at a pay phone dial 9-1-1, a coin is not necessary. when using a cellular phone you must specify that you are using such and be prepared to give your location, including the city or town. to access T.T.Y. or T.D.D. (Telephone Device for the Deaf), press the space bar until a response is received. if you accidentally dial 9-1-1, do not hang up! Stay on the line and inform the dispatcher that it was an error. Police are dispatched to investigate unexplained hang up calls.
How to Call Us if it is NOT an Emergency	To reach the Hastings Police Department Business Office Call: 461-2380 To reach the Hastings 911 Center Non-Emergency Line Call: 461-2364 To locate Hastings Police Department Email Addresses, visit the Directory Page. Other area public safety agencies: Adams County Sheriff's Office: 461-7181 Hastings Fire Department: 461-2350 Rural/Metro Medical Services: 463-6717 Hastings/Adams County Emergency Mgmt.: 461-2360 Nebraska State Patrol: 308/385-6000 NSP Highway Emergency: 800/525-5555 NSP Road Conditions: 800/906-9069

E 911 Emergency Communications Center